The TORIDOLL Group has formulated the TORIDOLL Group Sustainability Basic Policy in order to contirbute to the resolution of social issues through our business and realize a sustainable society. The Group is promoting initiatives based on this policy and the TORIDOLL Code of Conduct.
TORIDOLL Group Sustainability Policy
Under our motto of “Delivering passion for food around the world,” the TORIDOLL Group wants to continuously create new value and excitement through dialogue and collaboration with our customers, employees, and all of our stakeholders to in turn realize a sustainable society.
As part of our endeavors, we want to promote practical grassroots activities with a global mindset while holding ourselves to high ethical standards and honest business practices.
Managing Sustainability Activities
The Toridoll Group has established a Sustainability Promotion Committee, chaired by the President and CEO, and consisting of directors, executive officers, division heads of the holding company, presidents of domestic subsidiaries, and heads of key divisions of overseas subsidiaries as members.
The committee meets four times a year and functions as a company-wide organization for dealing with a wide range of management issues, including environmental and social problems. It considers policies and plans for addressing these issues, collaborates with each organization, and monitors and evaluates progress.
The Sustainability Promotion Department is situated directly under the CEO to manage the Risk Management Committee, Workplace Reform Committee, and Environmental Committee and to promote sustainability across the entire Group.
ESG Materialities (Key Issues)
The Toridoll Group operates globally and is involved in a wide range of social issues. Therefore, it is necessary to prioritize among these many social issues and carry out activities effectively through selection and concentration. In March 2022, the Group identified social issues that are of high interest to society and have a significant impact on the company as ESG materiality (important issues). In addition, we will set KPIs and measure the progress of activities so that each employee can specifically address ESG materiality.
Furthermore, in light of changes in the social environment, we have reviewed our ESG materiality in fiscal 2024.
ESG Materiality for the Fiscal Year Ending March 2024
Categories | Materiality | KPI | result | Scope | Related SDGs |
|---|---|---|---|---|---|
Food An emotional experience To the world | The joy of food Providing abundance | ● Number of stores: 2,000 | Number of stores: 1,951 [not achieved] | Marugame Seimen KONA's Yama beef TORIDOLL Japan | ー |
Food safety | Hygiene audits are conducted twice a year by external hygiene inspection agencies. ● 0 administrative actions under the Food Sanitation Act (0 serious food accidents) | Conducting hygiene audits twice a year by external hygiene inspection agencies [Achieved] ● 0 administrative actions under the Food Sanitation Act [Achieved] | Goal 2: Zero Hunger | ||
People and Society Together | Talent development | All stores have qualified noodle craftsmen Placement | Number of people who passed the noodle craftsman qualification: 1,696 or more All stores placed [Achieved] | Marugame Seimen | Goal 4: Quality Education |
Job creation and retention | ● Review after introducing learning tools Number of students ・Employees: 1,010 ・Partner staff: 26,000 | ● Review of training system implemented Achieved ・Employees: 1,051 [Achieved] ・Partner staff: 25,016 [not achieved] | Goal 8: Decent work and economic growth | ||
Respect for diversity and Worth working for Creating an environment | ● Ratio of female managers: 15% ● Occupational accident frequency rate: Less than 2.0 Per thousand: less than 2.0 | ● Ratio of women in managerial positions: 16.6% [achieved] Occupational accident frequency rate: Less than 2.06 [not achieved] / Percentage per thousand: Less than 1.65 [achieved] | Toridoll HD Marugame Seimen KONA's Yama beef TORIDOLL Japan TORIDOLL D&I | Goal 5: Gender equality Goal 8: Decent work and economic growth | |
Earth Together | Resource circulation Propulsion | Food waste emissions (basic unit): 150 (kg/ million yen) ●Food recycling rate: 40% ●Water usage (unit): 50.9 (m3/ million yen) All Marugame Seimen stores obtained external certification | Food waste emissions (basic unit): 185.8 (kg/ million yen) [not achieved] ●Food recycling and other implementation rate: 16.50% [not achieved] Water usage (unit): 29.3 (m3/ million yen) [Achieved] ● Environmental management system certification: Implementation completed at all Marugame Seimen stores [Achieved] | Marugame Seimen KONA's Yama beef TORIDOLL Japan | Goal 7: Clean water and sanitation Goal 12: Responsible Consumption and Production |
Responsible Management base construction | Supply chain management | ● Finalize target companies for the CSR procurement survey and make final adjustments to the survey content | Our company's standards for CSR procurement Review implemented [achieved] | Marugame Seimen KONA's Yama beef TORIDOLL Japan | Goal 8: Decent work and economic growth |
Risk Management System construction | ●Maintaining ISO22301 certification | Acquired ISO22301 certification [Achieved] Review of risk assessment criteria implemented [Achieved] | Toridoll HD Marugame Seimen KONA's Yama beef TORIDOLL Japan TORIDOLL D&I | Goal 13: Climate action |
ESG Materiality for the Fiscal Year Ending March 2025
Categories | Materiality | KPI |
|---|---|---|
Our Happiness Enhance | Creating a culture that enhances our happiness | ● Preparation of surveys to measure happiness ● Ratio of female managers: 18% |
An organization where people stay | ● Employee turnover rate: less than 15% ● 30% of new hires (mid-career and new graduates) are internally promoted Percentage of employees with long service (10 years or more): 8% or more ● Workplace accident rate per thousand people: less than 1.8 | |
Each and every person Supporting growth | ● Establishment of communication training to enhance happiness ● Maintaining the placement of qualified noodle craftsmen in all stores ● Follow-up training for employees with noodle craftsman qualifications: 100% | |
Creating excitement through food | Enriching Lives with Food | Number of stores: 2,264 |
Cultivating a food safety culture | ● (Shibuya Office) Food safety training attendance rate: 90% (Stores) Conduct hygiene audits twice a year by external hygiene inspection agencies ● (Store) Administrative sanctions under the Food Sanitation Act: 0 | |
Together with our Planet | Climate change measures | ●CO2 emissions: 133 (kt-CO2) ●CO2 emissions (basic unit): 0.86 (t-CO2/ million yen) |
Promote the recycling of resources | Food waste emissions (basic unit): 175 (kg/ million yen) ● Food recycling implementation rate: 17 (%) ●Water usage (unit): 29.3 (m3/ million yen) ● Amount of plastic used in take (basic unit): 40.2 (kg/ million yen) ●Environmental Management System Certification: All Marugame Seimen stores, some Toridoll Japan (Tempura Makino) | |
Responsible Building a management foundation | Supply chain management | ● Conducting surveys of suppliers |
Establish a Risk Management System | ●Maintaining ISO22301 certification Safety confirmation response training (four times a year) within 72 hours, response rate: 80% or more |
Identifying ESG Materialities
Make a list of the issues
We took an extensive inventory of social issues with reference to international guidelines and frameworks such as the GRI Standards, SDGs, ISO 26000, and the UN Global Compact. In addition, 18 Group executives and department heads held meetings to identify issues that were sector or company specific and then selected potential materialities.
Evaluate priority levels together with our stakeholders
We spoke with external experts, the younger generation, customers, and employees regarding potential materialities to verify their respective relevance and any possible concerns.
Tetsuyuki Kagaya, Professor (Faculty of Commerce and Management), Hitotsubashi University
Takanobu Suehiro, former Dept. Manager, Sustainable Business Promotion Office, Wholesale Division, Sumitomo Mitsui Banking Corporation
Komazawa University Students (younger generation / customers)
Employees (store and HQ staff)
Responses
Professor (Faculty of Commerce and Management), Hitotsubashi University
Tetsuyuki Kagaya
- How a store is valued by its local community will ultimately lead to fixed customers and trust in the company. It is important to measure the effects of the store’s activities on the local area.
- One must have a long-term perspective on environmental initiatives. I would recommend backcasting to think about how you want to be 30 to 50 years from now.
- In regards to human resources, fortify your convictions by finding what sets you apart from other companies and setting KPIs to develop these strengths.
I think TORIDOLL Group can successfully share Japanese food with the world. They could become a leader in reducing hunger and food loss, in addition to making great food.
Human resource training is extremely important, especially in the service industry where employees directly serve customers. They can naturally attract talent by setting up favorable working conditions.
While it’s said that Japanese companies are not good at accepting differences in foreign cultures and lifestyles, the TORIDOLL Group employs many foreign nationals, and I feel that this will be a great strength.
Responding to climate change is crucial in light of securing foodstuffs through the supply chain. Since climate change is tied to a variety of other environmental issues, such as water and energy, I would also like to see them disclose how they plan on tackling these issues.
Responses from the younger generation / customers
- With awareness of the LGBT movement growing and the LGBT-related market expanding, it would be interesting to educate even the partner staff working in stores about the LGBT movement and actively express acceptance as a company, and reflect this in the products offered and through other facets.
- Supply chain management will be important as the company expands overseas. Solving supply chain challenges will contribute to many of the 17 SDGs. For example, why not actively push for practice of fair trade and support the producers’ livelihoods by doing so?
- The amount of food waste in Japan is high compared to other countries, and with the population continuing to grow, food waste will become an even bigger problem. Food loss is a good materiality (key issue) candidate for the TORIDOLL Group.
Employee Roundtables
Two roundtable discussions were held with store staff and TORIDOLL HQ staff. The participants discussed ESG issues that the TORIDOLL Group should address, as well as ideas for medium- and long-term business improvements.
- We would like to see a work culture and systems that encourage employees in each store to challenge themselves to create an exciting and, most of all, safe space for customers.
- There is room for improvement in the sharing and utilization of information in stores, between stores and HQ, etc., and we must spare no effort to tackle this problem through a variety of plans, measures, new systems, DX, and more. For example, many foreign employees work in the company, and although we have work manuals in multiple languages, we still can’t disseminate work-related information quickly, like about new menus or store events.
Reexamine the Hypotheses
The Sustainability Promotion Committee Secretariat reviewed the results from previous actions taken to address the materialities and held further discussions with Group executives and division heads. Priority levels were assigned based on a comprehensive evaluation of inputs from internal and external stakeholders.
Finalized by the Management
Important issues that are judged to greatly affect society and / or impact the company weredecided by the Board of Directors.
Contributing to SDGs
The SDGs (Sustainable Development Goals) are 17 goals and 169 targets that the world adopted in 2015 with the aim of realizing a world where "no one is left behind."
The TORIDOLL Group's slogan is "Fill the planet with the excitement of food," and we believe that in order to provide the world with the excitement of food, it is important to contribute to solving social issues through our business. Therefore, we have organized the relationship between the TORIDOLL Group's ESG materiality (important issues) and the SDGs based on the SDG Compass and "Linking the SDGs and the GRI Standards," and are integrating these with our materiality activities to promote our initiatives.
Participating in External Initiatives
Participation in the UN Global Compact
In August 2020, the TORIDOLL Group signed the UN Global Compact (UNGC) proposed by the United Nations and joined the local network Global Compact Network Japan. Our Group is the first Japanese restaurant company to join the UNGC.
The UNGC is a voluntary initiative in which each company and organization participates in the creation of a global framework for sustainable growth by leading as model members of society through responsible and creative leadership.
We uphold “The Ten Principles of the UN Global Compact,” which addresses the four areas of human rights, labor, environment, and anti-corruption, and we are conducting sustainable grassroots activities with a global mindset in accordance with our motto of “Delivering passion for food around the world.”
United Nations Global Compact 10 Principles
human rights
Principle 1: Support and respect for human rights Principle 2: Not to be complicit in human rights violations
Labor
Principle 3: Freedom of association and recognition of the right to collective bargaining Principle 4: Elimination of forced labor
Principle 5: Effective abolition of child labor; Principle 6: Elimination of discrimination in employment and occupation
environment
Principle 7: A precautionary approach to environmental issues Principle 8: Environmental responsibility initiatives
Principle 9: Development and dissemination of environmentally friendly technologies
Anti-corruption
Principle 10: Commitment to combating corruption in all its forms, including extortion and bribery
Task Force for Climate-Related Financial Disclosures (TCFD)
With natural resources at the core of our business, TORIDOLL Group is a company that provides food to people around the world, and we understand the huge impact that climate change initiatives have on our management.
Therefore, our Group respects the final “Recommendations of the Task Force on Climate-related Financial Disclosure” report from the Task Force on Climate-related Financial Disclosure (TCFD), which was established in 2017 by the G20 Financial Stability Board (FSB), and we are promoting disclosure in accordance with these recommendations.
Additionally, we declared our support for the TCFD in October 2022 and are participating in the TCFD Consortium. Specifically, we will conduct a detailed analysis of climate change scenarios in fiscal 2022. After that, we will gradually clarify the risks and opportunities in our business, consider countermeasures, and review our indicators and targets.
Participation in external organizations related to food, services, governance, etc.
As a food service company, the Toridoll Group participates in a variety of external organizations, mainly focusing on themes such as food and services.
・America Consumer Affairs Professionals Association (ACAP)
・Japan Foodservice Association (JF)
・Dining out consultation research group
・NPO Japanese Restaurant Overseas Promotion Organization
・Japan Association of Corporate Auditors
・Business Law Association
・Save Earth Foundation (SEF)
・AEON Doyukai
・Food Safety and Security Foundation
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