TORIDOLL Group is taking the initiative to help solve social issues through our business activites and to achieve a more sustainable society based on our Sustainability Policy and Code of Conduct.
TORIDOLL Group Sustainability Policy
Guided by our motto “Delivering passion for food to the world”, TORIDOLL Group strives to continuously create new value and excitement through dialogue and collaboration with our customers, employees, and all of our stakeholders to realize a sustainable society.
As part of our endeavors, we want to promote practical grassroots activities with a global mindset while holding ourselves to high ethical standards and honest business practices.
Managing Sustainability Activities
TORIDOLL Group has a Sustainability Promotion Committee, which is chaired by the CEO and includes directors, executive officers, division heads, presidents of domestic subsidiaries, and the chief division heads of overseas subsidiaries as members. The committee functions as a cross-company entity to address a wide range of management issues, including environmental and social issues. The committee examines policies and plans for addressing these issues, and collaborates with each organization to monitor and evaluate progress.
The Sustainability Promotion Department reports directly to the CEO and manages the Risk Management Committee, Workplace Reform Committee, and Environmental Committee to promote sustainability across the entire Group.
Identifying ESG Key Issues (materiality assessment)
TORIDOLL Group operates on a global scale and faces a wide range of social issues, making it necessary to prioritize certain issues in the interest of carrying out business activities effectively. This is why we focus our ESG efforts on issues that greatly affect society and impact our company in March 2022. We are also setting KPIs and measuring progress so that each employee can become more involved in these matters. We will review our ESG focus on a regular basis in accordance with shifts in society.
Delivering Passion for Food to the World
Enriching Lives with Food
- 1,864 stores opened
- An external hygiene auditor conducts store audits twice a year
- Zero administrative sanctions based on the Food Sanitation Act
(No serious incidents involving food)
- Introduce Digital Food Safety at all Marugame Seimen branches by the end of FY2022
Together with People and Society
- Station noodle craftsmen at all branches (Marugame Seimen)
- Review the training system
Job creation and retention
- Rate of early resignations among total resignations
Employees: 70% or fewer, Partner Staff: 50% or fewer
*Employees = Those who resigned within 3 years / Total resignations
Partner Staff = Those who resigned within 6 months / Total resignations
Respecting diversity and creating a rewarding work environment
- 12% of management positions held by women
- Frequency of workplace accidents: Less than 2.0 per 1,000 people
Together with our Planet
Promote the recycling of resources
- Amount of food waste generated (unit): 170 (kg / million yen)
- Percentage of food waste recycled: 30%
- Water consumption (unit): 51.4 (m3 / million yen)
- Environmental Management System certified: all Marugame Seimen branches
Establish a Responsible Management System
Supply chain management
- Review in-house standards for CSR procurement
Establish a Risk Management System
- Acquisition of ISO 22301 certification
- Review risk assessment criteria
Identifying ESG Materialities
Make a list of issues
We took an extensive inventory of social issues with reference to international guidelines and frameworks such as the GRI Standards, SDGs, ISO 26000, and the UN Global Compact. In addition, 18 Group executives and department heads held meetings to identify issues that were sector or company specific and then selected potential materialities.
Evaluate priority levels together with our stakeholders
We spoke with external experts, the younger generation, customers, and employees regarding potential materialities to verify their respective relevance and any possible concerns.
- Tetsuyuki Kagaya, Professor (Faculty of Commerce and Management), Hitotsubashi University
- Takanobu Suehiro, former Dept. Manager, Sustainable Business Promotion Office, Wholesale Division, Sumitomo Mitsui Banking Corporation
- Komazawa University Students (younger generation / customers)
- Employees (store and HQ staff)
Professor (Faculty of Commerce and Management), Hitotsubashi University
- How a store is valued by its local community will ultimately generate regular customers and trust in the company. It is important to measure the effects of the store’s activities on the local area.
- We should have a long-term perspective on environmental initiatives. When considering the initiatives to take up and implement, we envision the results and impact we would like to realize 30 to 50 years down the road.
- In regards to human resources, fortify your convictions by finding what sets you apart from other companies and setting KPIs to develop these strengths.
Former Dept. Manager, Sustainable Business Promotion Office, Wholesale Division, Sumitomo Mitsui Banking Corporation
- I think TORIDOLL Group can successfully share Japanese food with the world. They could become a leader in reducing hunger and food loss, in addition to making great food.
- Human resource training is extremely important, especially in the service industry where employees interacts with customers directly. They can attract talent with ease by creating favorable working conditions.
- While it iss said that Japanese companies are not good at accepting foreign cultures and lifestyles, the TORIDOLL Group employs many foreign nationals, and I feel this will be a great strength.
- Responding to climate change is crucial for securing food through the supply chain. Since climate change is tied to a variety of other environmental issues, such as water and energy, I would also like to see them disclose how they plan on tackling these issues.
Responses from the younger generation / customers
Undergraduate students at Komazawa University
- With awareness of the LGBT movement growing and the LGBT-related market expanding, it would be interesting to educate even the partner staff working in stores about the LGBT movement and actively express acceptance as a company, and reflect this in the products offered and through other facets.
- Supply chain management will be important as the company expands overseas. Solving supply chain challenges will contribute to many of the 17 SDGs. For example, why not actively push for practice of fair trade and support the livelihoods of producers?
- The amount of food waste in Japan is high compared to other countries, and with the population continuing to grow, food waste will become an even bigger problem. Food loss is a good materiality (key issue) candidate for the TORIDOLL Group.
Two roundtable discussions were held with store staff and TORIDOLL HQ staff. The participants discussed ESG issues that the TORIDOLL Group should address, as well as ideas for medium- and long-term business improvements.
- We would like to see a work culture and systems that encourage employees in each store to challenge themselves to create an exciting and, most of all, safe environment for customers.
- There is room for improvement in the sharing and utilization of information in stores, between stores, HQ etc., and we must spare no effort to tackle this problem through a host of plans, measures, new systems, DX, and more. For example, many foreign employees work in the company, and although we have work manuals in multiple languages, we still can’t disseminate work-related information quickly, like about new menus or store events.
Reexamine the Hypotheses
The Sustainability Promotion Committee Secretariat reviewed the results from previous actions taken to address the materialities and held further discussions with Group executives and division heads. Priority levels were assigned based on a comprehensive evaluation of inputs from internal and external stakeholders.
Finalized by the Management
Important issues that were determined to have a great impact society and / or the company were decided by the Board of Directors.
Contributing to SDGs
Adopted by the United Nations in 2015, the Sustainable Development Goals (SDGs) are a set of 17 goals and 169 targets to be achieved globally with the aim of realizing a world where “no one is left behind.”
Our Group motto is “Delivering passion for food around the world,” and we believe that it is important to help solve social issues through our businesses to provide the world with exciting encounters with food. Which is why we will manage the relationship between the TORIDOLL Group’s ESG materialities (key issues) and SDGs based on the SDG Compass, UN materials like “Linking the SDGs and the GRI Standards,” and internal discussions to monitor the progress of our SDG initiatives using our ESG materiality KPIs.
Participating in External Initiatives
Participation in the UN Global Compact
In August 2020, the TORIDOLL Group signed the UN Global Compact (UNGC) proposed by the United Nations and joined the Japanese chaprter of the Global Compact Network. Our Group is the first Japanese restaurant company to join the UNGC.
The UNGC is a voluntary initiative in which each company and organization participates in the creation of a global framework for sustainable growth by leading as model members of society through responsible and creative leadership.
We uphold “The Ten Principles of the UN Global Compact,” which addresses the four areas of human rights, labor, environment, and anti-corruption, and we are conducting sustainable grassroots activities with a global mindset in accordance with our motto of “Delivering Passion for Food Around the World.”
The Ten Principles of the UN Global Compact
- Human Rights
- Principle 1
Support and respect for human rights
- Principle 2
Not complicit in human rights abuses
- Principle 1
- Principle 3
Freedom of association and recognition of the right to collective bargaining
- Principle 4
Elimination of forced labor
- Principle 5
Effective abolition of child labor
- Principle 6
Elimination of discrimination in employment and occupation
- Principle 3
- Principle 7
Precautionary approach to environmental challenges
- Principle 8
Initiatives to promote greater environmental responsibility
- Principle 9
Development and rollout of environmentally friendly technologies
- Principle 7
- Principle 10
Work against corruption of all forms, including extortion and bribery
- Principle 10
Task Force for Climate-Related Financial Disclosures (TCFD)
With natural resources at the core of our business, TORIDOLL Group is a company that provides food to people around the world, and we understand the huge impact that climate change initiatives have on our management.
Therefore, our Group respects the final report by the Task Force on Climate-related Financial Disclosure (TCFD), “Recommendations of the Task Force for Climate-related Financial Disclosure”, which was established in 2017 by the G20 Financial Stability Board (FSB), and we are promoting disclosure in accordance with these recommendations.
For this specific initiative, we will conduct a detailed analysis of climate change scenarios in FY2022. We will identify, based on priority levels, business risks and opportunities, consider countermeasures, and review key performance indicators and targets.
Membership in External Organizations Related to Food and Services
TORIDOLL Group is in the food business, and thus, a member of external organizations mainly focused on food and services.
- Association of Consumer Affairs Professionals (ACAP)
- Japan Food Service Association (JF)
- The Research Society of Food Service Industry’s Customer Relations Division
- Asian Food Business Association
- Organization to Promote Japanese Restaurants Abroad
- Japan Audit & Supervisory Board Members Association
- The Association of Corporate Legal Departments