The TORIDOLL Group established Risk Management Provisions and created the Risk Management Committee chaired by the President and CEO to comprehensively identify and evaluate risks relating to the execution of business and respond appropriately.
The chair of the Risk Management Committee convenes the committee when risks associated with financial loss due to changes in the internal or external management environment, violations of laws, provisions, and the Company’s Articles of Incorporation, or other reasons are detected to ascertain the facts and issue instructions on the countermeasures to be taken.
The relevant divisions report directly on the details of the identified risks, the extent of the losses that might occur, and other such matters.

Risk Management Provisions (excerpt from the Risk Management Provisions)

Risk Management Provisions (excerpt from the Risk Management Provisions)

Basic Policy
  1. TORIDOLL Holdings Corporation (hereinafter “HD”), MARUGAME SEIMEN Inc. (hereinafter “MARUGAME”), Niku no Yamaki Shoten Inc. (hereinafter “ Yamaki”), TORIDOLL Japan Corporation (hereinafter “TDJ”), TORIDOLL Business Solutions Inc.(hereinafter “TBS”), and TORIDOLL D&I (hereinafter “D&I”) will, through the practice of risk management, seek to safeguard the stable and continuous growth of their businesses.
  2. They will prioritize the quality and safety of their products and services; at the same time, however, they will also endeavor to eliminate or mitigate any obstacles to the profits of both their stakeholders—including their customers, business partners, shareholders, investors, local communities, and the global environment—and their officers and employees.
  3. All Group officers and employees will, in the spirit of compliance, abide by all applicable laws and regulations; all officers and employees will also consider for themselves what courses of action are ethically correct, and act accordingly.

Risk Management Committee

The TORIDOLL Group established the Risk Management Committee, which is chaired by the President and CEO and comprises the directors including outside directors as well as the heads of each division. The committee meets four times annually on a regular basis.
The committee analyzes multi-faceted risk assessments including food safety and sanitation and forms task teams to conduct detailed investigations of matters identified as high risk. The full committee then deliberates on risk avoidance and mitigation measures proposed by the individual task teams.
Measures approved by the committee are implemented by each division and then reported and evaluated by the committee, thereby implementing a PDCA cycle.
In addition, the Internal Audit Office performs periodic audits of each headquarters division and store to identify risks at an early stage and reports to management including the President and CEO.

Risk Identification and Response

If an emergency situation that poses a risk of significant impact on Group management occurs, the TORIDOLL Group establishes a Crisis Management Division chaired by the President and CEO to minimize losses, recover from damage, and prevent reoccurrence in accordance with the Crisis Management Provisions and Restaurant Crisis Management Manual. We also establish a group-wide crisis management structure in which outside experts also participate in responses.

Crisis Management Provisions (excerpt from the Crisis Management Provisions)

Basic Policy
In light of their social significance, TORIDOLL Holdings and TORIDOLL Japan shall place the highest priority on ensuring the safety of human health and life, and all officers and employees shall work as one to deal with and resolve crises, minimize losses, recover from damage, and prevent reoccurrence. Furthermore, all officers and employees shall be aware that crises are not something that can never be allowed to occur but may occur and shall constantly be prepared for the occurrence of crises.

Formulation of Business Continuity Plan

The TORIDOLL Group formulated and completed in August 2020 a Business Continuity Plan (BCP) with support from outside experts to prepare for the occurrence of a major earthquake or storm and flood damage. The plan specifies the chain of command, allocation of tasks for the continuation of operations, and so on in the event of an emergency situation and creates structures to minimize the damage from a disaster.

Pandemic Response

Response to COVID-19

The TORIDOLL Group is implementing the following countermeasures to address the novel coronavirus (COVID-19) pandemic that broke out in 2020.

Measures to prevent the spread of infections in stores
  • Provision of hand sanitizer for customers
  • Installation of tape on floors indicating spacing when customers line up and maintaining social distancing in passageways and customer seating
  • Limitations on the number of customer seats to maintain social distancing
  • Regular replacement of tongs used by customers
  • Provision of chopsticks for sharing display products
  • Regular disinfection of areas frequently touched by customers
  • Suspension of use of air hand dryers in stores
Measures for store employees
  • Handwashing a minimum of once per hour
  • Provision of face masks from the headquarters and use by all store employees
  • Use of health check sheets specifically for COVID-19 that include temperature checks before reporting to work and other measures
  • Regular disinfection of contact spots (refrigerator handles, etc.)
  • Creation of an employee information center dedicated to COVID-19 at the headquarters
  • Installation of plastic sheets as sneeze guards at registers and other areas
  • Use of multiple coin trays at registers to prevent contact with customers
Measures for headquarters employees
  • Creation of COVID-19 consultation desk
  • Comprehensive health management including temperature checks
  • Encouragement of telecommuting
  • Encouragement of staggered commuting times
  • Provision of sanitizer
  • Disinfection of worksites
  • Continued provision of meals by the employee canteen (to reduce the risk of infection from going outside the office)
Other
  • Letters from the President and CEO mailed to the families of all store employees expressing gratitude for their efforts
  • Creation of COVID-19 Countermeasures Division (information gathering and responses)
  • Suspension of operations and shortened hours in response to request from the national and local governments

* Measures are not implemented in some regions and for some business formats

As of August 4, 2020

Providing udon and tempura to healthcare workers

A kitchen car visits hospitals and provides udon and tempura to support healthcare workers. We will continue doing what we can to bring some brightness to healthcare sites by providing meals for healthcare workers.